Shipping & Delivery Policy

1. Digital Service Delivery

CloudXFit is a cloud-based Software-as-a-Service (SaaS) platform. As a digital service, there are no physical products to ship. All services are delivered electronically via the internet.

2. Service Activation

2.1 Immediate Access

Upon successful registration and payment verification, you will receive:

• Instant access to your CloudXFit dashboard
• Login credentials via email within 5 minutes
• Activation of all features included in your subscription plan
• Access to customer support and onboarding resources

2.2 Free Trial Activation

For free trial accounts, access is granted immediately upon account creation. No payment information is required to start your trial.

3. Onboarding & Setup

3.1 Getting Started

After account activation, you can start using CloudXFit right away:

• Setup Time: Most users complete initial setup in 5-15 minutes
• Onboarding Support: Free guided onboarding available upon request
• Help Documentation: Instant access to comprehensive guides and tutorials
• Video Tutorials: Step-by-step video walkthroughs available immediately

3.2 WhatsApp Integration

WhatsApp Business API integration may take 24-48 hours for verification and activation. You can use all other features immediately while waiting for WhatsApp approval.

4. Service Availability

4.1 Access Hours

CloudXFit is available 24/7/365:

• Cloud-based platform accessible from anywhere
• 99.9% uptime guarantee
• Automatic updates with no downtime
• Mobile-responsive web access

4.2 Scheduled Maintenance

Any scheduled maintenance will be communicated at least 48 hours in advance via email. Maintenance windows are typically scheduled during low-usage hours (12 AM - 4 AM IST).

5. Delivery Confirmation

You will receive delivery confirmation via:

• Welcome Email: Sent immediately upon account creation
• Login Credentials: Delivered within 5 minutes of registration
• Subscription Confirmation: For paid plans, emailed after payment processing
• Invoice/Receipt: Sent via email for all paid subscriptions

6. Access Issues

6.1 Login Problems

If you experience issues accessing your account:

• Check your spam/junk folder for the welcome email
• Use the "Forgot Password" feature to reset your credentials
• Verify your email address is correct
• Clear browser cache and cookies
• Try accessing from a different browser or device

6.2 Support Assistance

If you cannot access your account within 30 minutes of registration, contact our support team immediately:

• Email: support@cloudxfit.com
• Phone: +91 98765 43210
• Response Time: Within 2 hours during business hours

7. Payment Processing Time

• Credit/Debit Card: Instant verification and activation
• UPI: Activation within 5 minutes of successful payment
• Net Banking: Activation within 15 minutes of payment confirmation
• Payment Failed: Retry immediately or contact support for assistance

8. Subscription Upgrades

Plan upgrades are processed instantly:

• Immediate access to additional features
• Increased member/branch limits activated right away
• No service interruption during upgrade
• Prorated billing applied automatically

9. Data Migration Assistance

For customers migrating from other gym management systems:

• Free Migration Support: Available for Pro and Enterprise plans
• Timeline: Data migration typically completed within 3-5 business days
• Training: Free training sessions provided during migration
• No Downtime: You can continue using your old system during migration

10. Service Cancellation

Upon subscription cancellation:

• Access continues until the end of your current billing period
• Data is retained for 30 days after cancellation
• You can export all your data before account closure
• Reactivation available within 30 days without data loss

11. System Requirements

CloudXFit works on any device with:

• Modern web browser (Chrome, Firefox, Safari, Edge)
• Internet connection (minimum 2 Mbps recommended)
• No software installation required
• Mobile-responsive design for smartphones and tablets

12. Geographic Availability

CloudXFit is available globally. However, certain features may vary by region:

• India: Full feature access including WhatsApp Business API
• International: All features available; some payment gateways may vary by country
• Language Support: Currently available in English

13. Contact for Delivery Issues

If you experience any issues with service delivery or account access:

• Email: support@cloudxfit.com
• Phone: +91 98765 43210
• Website: https://cloudxfit.com
• Support Hours: Monday-Friday 9 AM - 6 PM IST, Saturday 10 AM - 4 PM IST
• Emergency Support: Available 24/7 for critical access issues

14. Changes to This Policy

We may update this Shipping & Delivery Policy from time to time. Changes will be posted on this page with an updated "Last updated" date. Continued use of CloudXFit after changes constitutes acceptance of the updated policy.